Returning your station

1. Start the process

Click the red button in the app. You immediately lose access to the app, this cannot be undone. You will receive the return label by email (check your spam folder too).

Not clicking? Then you will get the label automatically, 14 days after your subscription ends.

Once you receive the label, you have 30 days to send the station back.

2. Take the station off the pole

You may keep the pole. Only the station goes back.

3. Pack the station

Use the original box or another sturdy box.

• Remove the bird deterrent and tape it to the inside of the cap
• Wind meter? Detach the small bracket and put it in the box
• Fill up the box so nothing can shift and tape it firmly shut. This prevents damage to the station

4. Stick the return label on the box

Print the label from the email and stick it on the box. Is there still an old label on it? Stick the new one over it.

5. Drop the box off at a parcel point

Bring the box to a parcel point near you. You will receive track and trace by email. Did you get a proof of postage? Keep it safe until we have received the station.

6. AgroExact receives the return

We mark the return as completed and check that everything is complete and undamaged. Is something missing or broken (beyond normal wear)? Then we will contact you and send an invoice for those parts.

A. What if my station is lost?

Let us know. We will cancel the return label. You will receive an invoice for the value of the missing station, as agreed in the loan agreement.

B. What if I return the station late, or not at all?

Then we consider the station lost and you will receive the same invoice as under point A.